Privacy Policy
Last Updated: March 15, 2025
At quentolavri, we're committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our finance control services.
We operate under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). Your trust matters to us, and we take our responsibility seriously.
Information We Collect
When you use quentolavri's services, we gather different types of information to help you manage your finances better. Here's what we collect and why it matters:
Personal Details
Your name, email address, phone number, and residential address. We need this to create your account and communicate with you about your finance control activities.
Financial Information
Transaction data, spending patterns, and financial goals you set within our platform. This helps us provide personalized insights for better financial management.
Device Information
IP address, browser type, device identifiers, and operating system details. We use this to keep your account secure and optimize our service performance.
Usage Data
How you interact with our platform, features you use most, and pages you visit. This information guides our improvements and helps us build better tools.
- Information you provide directly when registering or updating your profile
- Data automatically collected through cookies and similar technologies
- Financial data imported from bank connections you authorize
- Communication records when you contact our support team
- Feedback and survey responses you choose to share with us
How We Use Your Information
Your data isn't just sitting in a database somewhere. We actively use it to make your experience with quentolavri better and more secure. Here's the breakdown:
We process your information to deliver our core finance control services. This means tracking your spending, categorizing transactions, and generating reports that help you understand where your money goes. Without this data, we can't provide the insights you're looking for.
Service Improvement
We analyze usage patterns to identify which features work well and which ones need refinement. If lots of users struggle with a particular tool, we know we need to redesign it. Your interaction data guides these decisions.
Security monitoring is another critical use. We watch for unusual login patterns or suspicious activity that might indicate someone's trying to access your account without permission. This protective monitoring runs continuously in the background.
- Sending you important notifications about your account or financial activity
- Providing customer support when you reach out with questions or issues
- Complying with legal obligations under Australian financial regulations
- Developing new features based on how people actually use our platform
- Personalizing your dashboard to highlight the tools most relevant to your goals
Data Sharing and Disclosure
We're not in the business of selling your information. But we do share data in specific circumstances, and you deserve to know exactly when and why that happens.
Sometimes we work with service providers who help us run our platform. Cloud hosting companies store our data. Email service providers send you notifications. Analytics tools help us understand how people use quentolavri. These partners only access what they need to do their job, and they're contractually bound to protect your information.
Third-Party Financial Services
When you connect external bank accounts or payment services, we share necessary authentication data with those institutions. This happens through secure APIs, and you explicitly authorize each connection. You can revoke these connections anytime from your account settings.
Legal requirements occasionally force our hand. If we receive a valid court order or subpoena, we must comply. If we suspect fraud or illegal activity, Australian law may require us to report it. We don't take these situations lightly and only disclose what's legally necessary.
Business transactions might involve data transfer. If quentolavri merges with another company or gets acquired, your information would likely transfer to the new entity. We'd notify you beforehand and ensure the new owner maintains similar privacy protections.
Data Storage and Security
Your financial information lives on secure servers located in Australia. We use industry-standard encryption both when data travels over the internet and when it sits in our databases.
- 256-bit SSL encryption for all data transmission between your device and our servers
- Encrypted database storage with access restricted to authorized personnel only
- Multi-factor authentication requirements for our team members accessing systems
- Regular security audits conducted by independent third-party experts
- Automated backup systems with encrypted redundancy across multiple locations
- Intrusion detection systems monitoring for unauthorized access attempts
Despite our precautions, no system is completely impenetrable. We do everything reasonably possible to protect your data, but we can't guarantee absolute security. That's why we encourage you to use strong passwords and enable two-factor authentication on your account.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 7 years | Legal compliance and fraud prevention |
| Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Communication Logs | 3 years from last contact | Support quality and dispute resolution |
| Usage Analytics | 2 years from collection | Service improvement purposes |
Your Privacy Rights
Access Your Information
You can request a copy of all personal data we hold about you. We'll provide this in a readable format within 30 days. Just email support@quentolavri.com with your request, and we'll verify your identity before sending the information.
Correct Inaccurate Data
Found something wrong in your account details? You can update most information directly through your account settings. For data you can't change yourself, contact us and we'll make the corrections within 10 business days.
Delete Your Account
You have the right to close your account and request data deletion. We'll remove your information within 60 days, except for records we're legally required to keep for tax or regulatory purposes.
Object to Data Processing
If you disagree with how we're using your information, you can object. We'll review your concern and either stop the processing or explain why we need to continue based on legitimate grounds.
Data Portability
Want to move your financial data to another service? We'll provide your information in a structured, commonly used format that other platforms can import. This makes switching services easier if you decide quentolavri isn't right for you.
Lodge a Complaint
If you believe we've mishandled your personal information, you can file a complaint with us first. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).
Cookies and Tracking Technologies
We use cookies and similar tools to make quentolavri work properly and remember your preferences. Some cookies are essential for the platform to function. Others help us understand how people use our service so we can improve it.
You can control cookie settings through your browser, but disabling certain cookies might break some features. Session cookies disappear when you close your browser. Persistent cookies stick around to remember your settings for next time.
- Authentication cookies that keep you logged in as you navigate between pages
- Preference cookies that remember your dashboard layout and display settings
- Analytics cookies that show us which features get used most frequently
- Security cookies that help detect and prevent fraudulent login attempts
Children's Privacy
quentolavri isn't designed for users under 18. We don't knowingly collect information from minors. If we discover we've accidentally gathered data from someone under 18, we'll delete it promptly. Parents who believe their child has provided us with personal information should contact us immediately.
Changes to This Policy
Privacy regulations evolve, and so does our service. When we update this policy, we'll post the new version here with a revised date at the top. Significant changes will trigger an email notification to all active users. Continued use of quentolavri after changes take effect means you accept the updated terms.
We recommend reviewing this policy periodically, especially if you're concerned about how your data gets handled. We'll never make major changes that reduce your rights without giving you clear notice and options.
Questions About Your Privacy?
We know privacy policies can be dense. If something here confuses you or you want more details about how we handle your information, reach out to us. We'd rather have a conversation than leave you wondering.